At PROPEL Marketing Services (Pvt) Ltd, we want you to be satisfied with your purchase. This Returns & Refund Policy explains the conditions and process for returning products purchased through our website.
Please read this policy carefully before placing an order.
You may request a return if the product:
Products must generally be returned in their original condition, unused, undamaged, and with the original packaging, accessories, manuals, and applicable documentation.
For hygiene, safety, or other practical reasons, certain products may not be eligible for return once opened, installed, used, or damaged after delivery.
Products that have been:
may not qualify for a return.
Any product-specific return restrictions will be communicated where applicable.
Please inspect your order as soon as it is delivered.
If your product arrives damaged, please contact us as soon as possible and provide:
We may ask you to retain the original packaging until the matter has been resolved.
If you receive a product that is different from what you ordered, please contact us promptly.
After verification, we may arrange for the incorrect item to be returned and provide the correct product, subject to availability.
To request a return, contact our customer service team with:
Do not send a product back without first contacting us and receiving return instructions.
Once the returned product is received, it may be inspected to determine whether it meets the requirements of this policy.
A return may be rejected if the product shows signs of use, installation, misuse, accidental damage, modification, or missing components.
If your return is approved, we will determine the appropriate refund method based on the original payment method and circumstances of the return.
Refunds may take some time to appear in your account depending on the payment provider or financial institution.
Shipping or delivery charges may not be refundable unless the return is due to an error on our part, a defective product, or another circumstance where a refund of those charges is applicable.
Where appropriate, we may offer an exchange for an eligible defective, damaged, or incorrectly supplied product.
Exchanges are subject to product availability.
If the replacement product is unavailable, we may offer an alternative solution or refund where applicable.
Returns based solely on a change of mind may be subject to additional conditions and may not be accepted for certain bathware products, particularly products that have been opened, installed, or used.
Please contact us before returning any product so we can confirm whether your request is eligible.
Where the return is caused by a defective, damaged, or incorrectly supplied product, PROPEL Marketing Services (Pvt) Ltd may arrange or cover reasonable return transportation, subject to verification.
For other approved returns, the customer may be responsible for applicable return transportation costs.
Customers are encouraged to inspect bathware products carefully before installation.
Once a product has been installed, damage, defects, missing components, or incorrect product selection may be more difficult to verify and may affect return or refund eligibility.
If you need to cancel an order, please contact us as soon as possible.
Cancellation requests may not be possible once an order has been processed, dispatched, or delivered to the courier.
Where cancellation is possible, any applicable refund will be processed according to the original payment method and applicable terms.
Products that are specially ordered, customized, or sourced specifically for a customer may be subject to different return and cancellation conditions.
Please confirm the applicable terms with our team before placing a special order.
PROPEL Marketing Services (Pvt) Ltd reserves the right to update this Returns & Refund Policy from time to time.
Any changes will be published on this page with an updated Last Updated date.
If you have questions about returns, exchanges, cancellations, or refunds, please contact us:
PROPEL Marketing Services (Pvt) Ltd
Email: propelmarketingservicespvt@gmail.com
Phone: 0112781277/ 0112994159/ 0777324386
Address: No. 24/3A, Lotus Terence, Mattegoda, Sri Lnaka.
We will make reasonable efforts to respond to privacy-related inquiries promptly.