+94112781277

propelmarketingservicespvt@gmail.com

Privacy Policy

At PROPEL Marketing Services (Pvt) Ltd, we respect your privacy and are committed to protecting the personal information you provide when using our website and online store.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, place an order, contact us, or use our services.

Information We Collect

When you use our website, we may collect information such as:

  • Your name
  • Billing and delivery address
  • Telephone number
  • Email address
  • Account login information
  • Order and purchase details
  • Payment-related information
  • Information you provide when contacting our customer service
  • Website usage, device, browser, and technical information

We only collect information that is reasonably necessary to provide and improve our services.

How We Use Your Information

We may use your information to:

  • Process and deliver your orders
  • Confirm and manage payments
  • Create and manage your customer account
  • Communicate with you about your orders
  • Respond to inquiries and customer support requests
  • Improve our website, products, and services
  • Provide relevant information about our products and promotions
  • Prevent fraud, misuse, and unauthorized activity
  • Comply with applicable legal and regulatory requirements

Payment Information

Payments made through our website may be processed by third-party payment providers.

PROPEL Marketing Services (Pvt) Ltd does not need to store your complete payment card details on our website when those details are processed directly by an authorized payment provider.

Payment providers may have their own privacy policies and security procedures.

Cookies

Our website may use cookies and similar technologies to improve your browsing and shopping experience.

Cookies may help us:

  • Remember items in your shopping cart
  • Keep you signed in
  • Understand how visitors use our website
  • Improve website performance
  • Provide relevant content and marketing

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers when required to operate our business, including:

  • Payment processors
  • Delivery and courier services
  • Website hosting and technology providers
  • Customer support providers
  • Professional or legal advisers
  • Government authorities where required by law

These parties should only receive information necessary to provide their services or fulfill a legal obligation.

Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, loss, or misuse.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

Your Account

If you create an account on our website, you are responsible for keeping your login credentials confidential.

Please contact us if you believe your account has been accessed without your authorization.

Marketing Communications

If you choose to receive promotional communications from us, we may send information about new products, special offers, collections, or other relevant updates.

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions provided in the communication or contacting us directly.

Third-Party Websites

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.

Children’s Privacy

Our website is intended for general use and is not specifically directed toward children.

We do not knowingly collect personal information from children without appropriate consent where such consent is required by applicable law.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and meeting legal obligations.

Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to information we hold about you
  • Request correction of inaccurate information
  • Request deletion of information where legally permitted
  • Withdraw consent where processing is based on consent
  • Opt out of certain marketing communications
  • Raise concerns about how your information is handled

To exercise an applicable right, please contact us using the details provided below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or legal requirements.

Any updated version will be published on this page with a revised Last Updated date.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact:

PROPEL Marketing Services (Pvt) Ltd

Email: propelmarketingservicespvt@gmail.com
Phone: 0112781277/ 0112994159/ 0777324386
Address: No. 24/3A, Lotus Terence, Mattegoda, Sri Lnaka.

We will make reasonable efforts to respond to privacy-related inquiries promptly.