Welcome to the website of PROPEL Marketing Services (Pvt) Ltd. These Terms & Conditions govern your access to and use of our website, online store, products, and services.
By accessing or using this website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.
This website is operated by PROPEL Marketing Services (Pvt) Ltd, a bathware products company providing bathroom and related products to customers.
Throughout these Terms & Conditions, the words “PROPEL,” “we,” “us,” and “our” refer to PROPEL Marketing Services (Pvt) Ltd.
You agree to use this website only for lawful purposes.
You must not:
We reserve the right to restrict or terminate access to the website if we reasonably believe these Terms & Conditions have been violated.
We make reasonable efforts to ensure that product descriptions, images, specifications, measurements, colors, and other information displayed on our website are accurate.
However, there may be minor differences between website images and actual products due to:
We reserve the right to correct errors, update product information, or change product specifications without prior notice.
All products displayed on our website are subject to availability.
Adding a product to your shopping cart does not guarantee that the product will remain available until your order is completed.
If a product becomes unavailable after you place an order, we may contact you to discuss an alternative product, revised delivery arrangement, or applicable refund.
Product prices displayed on our website are subject to change without prior notice.
Where applicable, taxes, delivery charges, installation charges, or other additional costs may be displayed separately during the purchasing process.
We make reasonable efforts to ensure that prices are displayed correctly. If a significant pricing error occurs, we reserve the right to contact you before processing the order.
When you place an order through our website, you are making a request to purchase the selected products.
An order may be subject to confirmation and acceptance by PROPEL.
We reserve the right to refuse or cancel an order where appropriate, including in circumstances involving:
If an order is cancelled after payment has been received, any applicable refund will be handled according to our Returns & Refund Policy.
Customers must provide accurate and valid payment information when placing an order.
Payments may be processed through third-party payment providers. Your use of such payment services may also be subject to the provider’s own terms and conditions.
We are not responsible for delays or failures caused by third-party payment providers, banks, or financial institutions.
We will make reasonable efforts to deliver orders within the estimated delivery timeframe provided at the time of purchase.
Delivery times may be affected by factors outside our control, including:
Customers are responsible for providing accurate delivery information.
Additional delivery charges may apply for certain locations, oversized products, special handling, or other circumstances where applicable.
Customers should inspect bathware products carefully upon delivery and, where possible, before installation.
If a product appears damaged, incorrect, or defective, please contact us promptly and provide the relevant order information and photographs.
Installation of a product may affect your ability to claim for certain visible damage or incorrect-product issues.
Please refer to our Returns & Refund Policy for further information.
Unless expressly stated otherwise, the sale of a product does not automatically include installation services.
Customers should ensure that products are installed by appropriately qualified or experienced professionals where required.
PROPEL is not responsible for damage resulting from incorrect installation, improper handling, misuse, modifications, or failure to follow applicable installation instructions.
All content on this website, including but not limited to:
is owned by or licensed to PROPEL Marketing Services (Pvt) Ltd, unless otherwise stated.
You may not reproduce, modify, distribute, publish, or commercially use our website content without our prior written permission.
Our website may contain links to third-party websites or services.
These links are provided for convenience and do not necessarily mean that we endorse or control those websites.
We are not responsible for the content, availability, security, or privacy practices of third-party websites.
If you create an account on our website, you are responsible for maintaining the confidentiality of your login details.
You agree to provide accurate and current information and to notify us if you become aware of unauthorized access to your account.
We reserve the right to suspend or terminate accounts that contain false information or are used in violation of these Terms & Conditions.
To the extent permitted by applicable law, PROPEL Marketing Services (Pvt) Ltd will not be responsible for losses or damages arising from:
Nothing in these Terms & Conditions is intended to exclude or limit any liability or consumer right that cannot legally be excluded or limited under applicable law.
Where a product is supplied with a manufacturer’s warranty or a specific warranty from PROPEL, the applicable warranty terms will apply.
Warranty coverage may be affected by improper installation, misuse, accidental damage, unauthorized modification, or normal wear and tear.
Please contact us for warranty information applicable to a specific product.
Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.
Product returns, exchanges, cancellations, and refunds are governed by our Returns & Refund Policy.
Customers should review that policy before making a purchase.
We may update these Terms & Conditions from time to time to reflect changes to our business, products, website, or applicable legal requirements.
The updated version will be published on this page with a revised Last Updated date.
Your continued use of the website after changes are published constitutes acceptance of the updated Terms & Conditions, to the extent permitted by law.
These Terms & Conditions shall be interpreted and applied in accordance with the laws of Sri Lanka, subject to any mandatory consumer protection rights and other applicable laws.
Any disputes will be handled by the appropriate courts or authorities having jurisdiction under applicable Sri Lankan law.
If you have questions about these Terms & Conditions, our products, orders, or services, please contact us:
PROPEL Marketing Services (Pvt) Ltd
Email: propelmarketingservicespvt@gmail.com
Phone: 0112781277/ 0112994159/ 0777324386
Address: No. 24/3A, Lotus Terence, Mattegoda, Sri Lnaka.
We will make reasonable efforts to respond to privacy-related inquiries promptly.